SaaS Terms and Conditions

Master SaaS and Services Agreement

This Master SaaS and Services Agreement (“Agreement”) is made effective and between BITAFFIX FZ-LLC (“Company”), located at HD71C, IN5 Tech, Dubai Internet City, Dubai, UAE, and You, represented by  (“Customer”).

Purpose and Services – SaaS Terms and Conditions

1. Purpose: The Company agrees to provide BitAffix (“Platform”) by BITAFFIX FZ-LLC as a Software as a Service (SaaS) for the Business Process Automation platform, along with maintenance and support.
2. Services: The Company will offer:
   • Access to the Platform for Customers and Authorized Users.
   • Customer Professional Services.
   • Subscription audits detailing service specifications, user limitations, subscription terms, and conditions.
   • The Company reserves the right to make changes deemed necessary for maintaining or enhancing service quality, compliance, and performance.
3. Platform Access and Users:
   1. Administrative Users: During setup, the Customer shall identify an administrative username and password for their account, subject to Company approval.
   2. Authorized Users: Customer can permit a specified number of employees and/or contractors as Authorized Users. The number of Vendor Users may also be allowed.
   3. Conditions to Use: Each Authorized User agrees to abide by the Company’s terms of use. Customer shall ensure compliance and promptly report any violations.
   4. Account Responsibility: Customer is responsible for all authorized and unauthorized account use and securing account credentials. The Company shall not be liable for any loss due to user negligence.
4. Confidentiality and Proprietary Rights:
   1. Confidentiality: The Company shall not use or disclose any confidential information obtained from the Customer during service provision.
   2. Proprietary Rights: The Company retains ownership of all technology developed, intellectual property, and proprietary rights related to the services. Customer grants a license for Company use of Customer Data and Vendor Information.
5. Payment Terms:
   1. Fees: Customer shall pay applicable fees as per the Order Form or Statement of Work within the stipulated time. Non-payment may result in service suspension.
   2. Finance Charges: Unpaid amounts are subject to monthly finance charges.
6. Security and Termination:
   1. Security: The Company shall comply with notification laws in case of data breaches and shall notify the Customer within the specified time frame.
   2. Termination: Both parties may terminate the Agreement under specified conditions, including payment delinquency or material breach.
7. Indemnification and Limitation of Liability:
   1. Indemnification: Each party agrees to indemnify the other against losses resulting from negligence or breach of this Agreement.
   2. Limitation of Liability: Neither party shall be liable for indirect damages. Liability is limited to the total fees paid during a specified period preceding the claim.
8. Arbitration and Miscellaneous:
   1. Arbitration: Disputes shall be resolved through Arbitration with the number of Arbitrators and venue specified.
   2. Miscellaneous: The Agreement covers assignability, notices, force majeure, modification, severability, governing law, jurisdiction, legality, and entire understanding between the Parties.